​MANAGEMENT APP ARTICLES​

 

• EVENT

• • ​What do I need to check prior to turning on an event and how to turn items and item options on/off?

  • How do I duplicate events?

  • How to create a mock service event

  • Where can I find QR codes for sEATz?
  • How do I see all of my events?
  • How do I see all of my orders?
  • What is the order capacity settings and how to control it?

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• REPORTS
  • How can I run my own event reports?​
  • How do I read the AP report?

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• VENDORS

  • How to create and edit vendors

  • How to create/edit vendor sites and vendor site options

  • How to set pre-orders and scheduled orders within a vendor site

  • What are product options and how to create/edit product options

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• PRODUCTS​

  • How to create/edit products

  • What are prep stations used for and how do I assign them to products?

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• HELP REQUESTS​

  • How to submit a help request

  • ​Is there a way to see all of the closed help requests?​

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• DISCOUNT AND PROMO CODES

  • How to create a discount code?​

  • How to use a Promo Code

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• FINANCIAL

  • How to use a loaded value ticket for payment

  • How do I set up a FreedomPay account?

 

CUSTOMER APP ARTICLES

CUSTOMER APP TRAINING ARTICLE

• ORDERS

  • What are the steps for a customer to place an order?

  • What are the stages of ordering?

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• QR CODES​

  • How do I generate a QR code?

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• CUSTOMER

  • How do I create a customer account?

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• sEATz SPECIFIC 

  • What does the sEATz app look like?

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OPERATIONS APP ARTICLES

• OPERATIONS APP TRAINING ARTICLE

• OPERATIONS APP ACCOUNT​

  • How to update the operations app

  • How to Change Your sEATz Operations Account Password

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• EVENT

  • What do I need to check prior to turning on an event and how to turn items and item options on/off?

  • How do I turn service off by vendor site?

  • What if a vendor has multiple locations?

  • How do I send a test order?

  • Delivery

    • ​How do I fulfill delivery orders once the customer buys an item on the app?

  • Pick-up​

    • ​How do I fulfill pick up orders once the customer buys an item on the app?

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• CUSTOMER HELP REQUEST AND REFUNDS

  • How do I get help requests from customers?

  • How do I refund a customer for some items or the entire order?

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• PRINTERS & SCANNERS

  • ​Verifying the printer is connected

  • How to configure a Zebra scanner

  • How to troubleshoot the printer

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